Privacy Policy and Complaints

Complaints

We reserve the right to forward any significant complaint to the health Rights Commissioner, The Australian Health Practitioners Board, Queensland Police or the National Privacy Commissioner. It is difficult to resolve anonymous complaints – without finding out more specific details. We will accept anonymous complaints but may not be able to take any action on such complaints. Please include your contact details.

Download complaints form here: Quacks Complaints Form.

Privacy

We take patient privacy very seriously. We will not generally disclose information to anybody but the patient without consent, either explicit or implied. Please understand, and don’t become irritated with the staff when we cannot provide results, or even confirm that you have an appointment to see a doctor, over the phone to your husband, wife, mother, father, without your prior approval, or a reasonable belief that you have provided your consent. See the information under “Data Collection” below.

One of our biggest concerns is the Government “My Health Record”. All patients in this area were “enrolled” into the program unless they took specific action to opt out. All prescriptions, pathology results, hospital attendences, and visits re-imbursed by Medicare are now visible online – and most people have not accessed their settings and limited access to specific carers, etc. You can never have this government held information about you removed, only hidden from view. The government has mandated that all medical software in Australia will send this data by default. Our software has a provision to block the sending of individual test results and prescriptions to the “My Health Record” but you need to request or mark this on each occasion.

Data Collection

This website does not collect or store any personal information. As a patient of Quacks, you have rights to access the information we hold concerning you. The primary purpose for collecting health information is to provide you with appropriate health care. The information is also being collected for secondary purposes that are related to the primary purpose of collection.

These secondary purposes include:

sharing information with other health providers to deliver appropriate patient care (e.g. Referral letters);
activities or processes necessary for the functioning of the practice such as:
- providing an individual with further information about treatment options;
- billing or debt recovery;
- Quacks management, funding, service-monitoring, complaint-handling, planning, evaluation and accreditation activities,
- disclosure to a medical expert (only for medico-legal opinion), insurer, medical defence organisation, or lawyer, solely for the purpose of addressing liability indemnity arrangements, for example in reporting an adverse incident;
- disclosure to a lawyer for the defence of anticipated or existing legal proceedings;
- Quacks quality assurance or clinical audit activities, where they evaluate and seek to improve the delivery of a particular treatment or service; and
- disclosure to a clinical supervisor by a psychiatrist, psychologist or social worker.

There may be instances where the practice may disclose or is required to disclose your health information to a third party. The types of third parties the practice normally discloses this information to are medial staff at hospitals, referring specialists and any other doctors and allied health professionals or staff involved with your patient care. If you do not provide all or part of this information to our staff, you may experience an adverse outcome as a result of treatment that we either recommend or provide to you. While our staff will maintain the highest of professional standards in recommending and providing any treatment to you, they will not be held liable for any adverse outcomes of treatment, that is directly caused by you not telling us all or part of this information. We are also required by law to disclose information to a court on subpoena and under certain circumstances to police (e.g. child abuse).

Contact our Clinic

Call for an appointment

07 4773 3033

Address

28 Bamford Lane Kirwan, 4817

Our Hours

Monday – Tuesday: 8am – 5pm
Wednesday: 8am – 6pm
Thursday – Friday: 8am – 5pm
Saturday: 8am – 12pm

Our emails are checked by our practice manager periodically but are not constantly monitored throughout the day. If the matter is urgent, please call the practice on 4773 3033. Email is used primarily for documentation from medical and allied health professionals along with invoicing and accounts. If you are a patient, please do not use email as a form of correspondence with us unless instructed by our staff. Our lovely reception staff are awaiting to personally assist you with your needs.

For medical emergencies please call 000.