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We are a private practice and DO NOT routinely bulk bill.
Fees are charged depending on the complexity and length of the service provided and are discounted at the doctor’s discretion. All doctors are vocationally registered and all patients who are Australian residents should be able to obtain a rebate through the government Medicare scheme for items covered by Medicare. Our friendly reception staff can process the Medicare claims for you.
A routine consultation is currently between $95 and $110. Discounts are at the discretion of the doctor. Information on all other fees is freely available on request. We happily accept personal cheques, credit cards including AMEX or cash.
Medicare rebates can be directly deposited into your nominated account. We can arrange this – all that is required is your BSB and account number, either registered at the surgery, or with Medicare directly.
Repeat prescriptions cost $20 – a minimum of 48hrs notice is required and various conditions apply.
Consultation is by appointment. Urgent appointments seen as soon as possible by whichever doctor is available. If you feel your problem is urgent and no appointments are available, please discuss this with the nursing sister on duty. She can often sort things out and has authority to interrupt the doctor. The doctors do not generally take calls from patients while in consultation: calls are screened by our experienced nursing staff and will organise further contact as appropriate.
Longer Appointments
Longer appointments are available for procedures, insurance medicals, complex problems etc. Please ask the receptionist.
Results on your investigations may arrive at the surgery by email, post, or more commonly via secure encrypted computer links. All test results, including pathology results, diagnostic imaging and investigation reports, and clinical correspondence is reviewed by the doctor without undue delay. The doctor will decide what action is required for each result.
You will be given an indication about when to expect your results to come through. You may already have been advised to make a follow up appointment to discuss the results. If not either the nurse or the doctor will contact you if there is any action to be taken. If you do not hear from the practice within 2 days of the expected day, please call the surgery to confirm that these are back and all clear. It is important that you do so – If a result has not arrived it may have been sent to the wrong practice, lost in the labs communication system etc and we would not know that a potentially serious illness could be avoided!
For emergency care please call 000 or present to The Townsville Hospital Emergency Department.
The Mater Hospital now also has an emergency department running from 7am to 11pm (this currently has an out of pocket cost of $295 for adults and $270 for kids under 15).
All non-emergency after hours visits for this practice are provided through House Call Doctor. You can book these on 13 55 66. House Call Doctor will usually update us the following day with brief details of your consultation.
You may find the after-hours phone advice service “13 Health” (provided by the Health Department of the Queensland government) useful in deciding what to do after hours. This service is available 24 hours a day for the cost of a local phone call. Call “13 Health” on 13 43 25 84.
Our emails are checked by our practice manager periodically but are not constantly monitored throughout the day. If the matter is urgent, please call the practice on 4773 3033. Email is used primarily for documentation from medical and allied health professionals along with invoicing and accounts. If you are a patient, please do not use email as a form of correspondence with us unless instructed by our staff. Our lovely reception staff are awaiting to personally assist you with your needs.
For medical emergencies please call 000.
