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Frequently Asked Questions

Does your practice bulk bill?

We are a private practice and DO NOT routinely bulk bill.

Fees are charged depending on the complexity and length of the service provided and are discounted at the doctor’s discretion. All doctors are vocationally registered and all patients who are Australian residents should be able to obtain a rebate through the government Medicare scheme for items covered by Medicare.  Our friendly reception staff can process the Medicare claims for you.

A routine consultation is currently between $95 and $110. Discounts are at the discretion of the doctor. Information on all other fees is freely available on request. We happily accept personal cheques, credit cards including AMEX or cash.

Medicare rebates can be directly deposited into your nominated account. We can arrange this – all that is required is your BSB and account number, either registered at the surgery, or with Medicare directly.

Repeat prescriptions cost $20 – a minimum of 48hrs notice is required and various conditions apply.

How long are your appointments?

Consultation is by appointment. Urgent appointments seen as soon as possible by whichever doctor is available. If you feel your problem is urgent and no appointments are available, please discuss this with the nursing sister on duty. She can often sort things out and has authority to interrupt the doctor. The doctors do not generally take calls from patients while in consultation: calls are screened by our experienced nursing staff and will organise further contact as appropriate.

Longer Appointments

Longer appointments are available for procedures, insurance medicals, complex problems etc. Please ask the receptionist.

Do you offer telehealth appointments?

Generally, we would use telehealth consultations at the Doctors request.  These are for follow up of conditions or results not requiring physical examination – i.e. eminently suitable for following up home BP readings and adjusting dose, monitoring BSL levels with diabetes, or following recovery from depression.

They are ideal for situations where physical contact should be avoided or is not feasible, for example where the patient or doctor has mild COVID19. 

Examples of conditions which not suitable include things like abdominal pains, injured limbs, respiratory conditions (mask required) etc where a good look, feel, listen and assessment may be important in arriving at the correct diagnosis and treatment.

How will I receive my results?

Results on your investigations may arrive at the surgery by email, post, or more commonly via secure encrypted computer links. All test results, including pathology results, diagnostic imaging and investigation reports, and clinical correspondence is reviewed by the doctor without undue delay. The doctor will decide what action is required for each result.

You will be given an indication about when to expect your results to come through. You may already have been advised to make a follow up appointment to discuss the results. If not either the nurse or the doctor will contact you if there is any action to be taken. If you do not hear from the practice within 2 days of the expected day, please call the surgery to confirm that these are back and all clear. It is important that you do so – If a result has not arrived it may have been sent to the wrong practice, lost in the labs communication system etc and we would not know that a potentially serious illness could be avoided!

Can you contact the nursing staff at the clinic?

Nursing staff assist the doctors whenever required as well as sterilising equipment, carrying out various procedures such as recording ECGs, audiometry, dressings, injections, pathology collection and triaging patients who present to the surgery or telephone for assistance.

They are also available for phone advice to assist with minor problems. They cannot be expected to diagnose problems and prescribe treatment. They may be performing other duties and the reception staff may have to organise for them to call you back. Bearing these facts in mind, please feel free to ring and discuss any problems with them.

There is no charge for this service but it is strictly limited to regular patients of this practice.

Do you offer after hours care?

For emergency care please call 000 or present to The Townsville Hospital Emergency Department.

The Mater Hospital now also has an emergency department running from 7am to 11pm (this currently has an out of pocket cost of $295 for adults and $270 for kids under 15).

All non-emergency after hours visits for this practice are provided through House Call Doctor. You can book these on 13 55 66. House Call Doctor will usually update us the following day with brief details of your consultation.

You may find the after-hours phone advice service “13 Health” (provided by the Health Department of the Queensland government) useful in deciding what to do after hours. This service is available 24 hours a day for the cost of a local phone call. Call “13 Health” on 13 43 25 84.

Contact our Clinic

Call for an appointment

07 4773 3033

Address

28 Bamford Lane Kirwan, 4817

Email

Our Hours

Monday – Tuesday: 8am – 5pm
Wednesday: 8am – 6pm
Thursday – Friday: 8am – 5pm
Saturday: 8am – 12pm

Our emails are checked by our practice manager periodically but are not constantly monitored throughout the day.  If the matter is urgent, please call the practice on 4773 3033.  Email is used primarily for documentation from medical and allied health professionals along with invoicing and accounts.  If you are a patient, please do not use email as a form of correspondence with us unless instructed by our staff.  Our lovely reception staff are awaiting to personally assist you with your needs.    

For medical emergencies please call 000.